Senior Software Engineer
LTIMINDTREE, TORONTO, CANADA
Provided Production support for the newly integrated API microservice for Policy Administration System.
Handled high-priority Production incidents by diagnosing root causes, providing effective workarounds, applying patches and executing SQL scripts in production as part of 'Fire Fight' activity.
Log analysis, Failure trend identification, and Synthetic failure analysis using Humio and Dynatrace.
Supported deployment activities, including code releases, configuration changes and environment updates.
Developed Java based automated solutions for daily monitoring of Pub/Sub failures and multiple routine reporting.
Collaborated with Business stakeholders to discuss production issues and assess the priorities.